Privacy

When you submit the quote form, we receive the name, company, business email, phone number, packaging category, project stage, format, quantity, project details, and any reference images or artwork files you choose to attach. Optional project-qualification details can include the company website, buyer role, number of SKUs, expected annual volume, sales channel, filling partner or equipment, current packaging problem, artwork status, material or performance needs, and industry-specific specifications. The inquiry may also include the source page, a controlled page-content release identifier, and campaign parameters already present in the submitted website address so we can understand which page, content version, or campaign was associated with the request. We do not retain the raw Google Ads click identifier in the inquiry record. We may also receive ordinary technical information needed to deliver and protect the website.

We use inquiry information to respond, prepare a quotation, evaluate packaging requirements, and maintain business records. Form messages and small attachments are delivered through an email service provider to chunning@pmpackaging-usa.com. Larger files are uploaded to private cloud storage and shared with the P&M team through time-limited download links. We do not sell quote-form information.

We check submissions for automated abuse and duplicate requests. When enabled, self-hosted ALTCHA asks your browser to complete a short computation to help prevent automated submissions. This check does not send your inquiry to a third-party CAPTCHA service or use analytics cookies. These security checks operate independently of optional analytics. We use protected identifiers for short-term submission limits, rather than storing raw email addresses or IP addresses in rate-limit records. Requests needing review and their attachments may be held in private storage for up to 14 days before scheduled deletion. If a security check prevents your request, email chunning@pmpackaging-usa.com.

If you select “Accept analytics,” Google Analytics uses cookies or similar technology to help us understand visits, traffic sources, page use, and privacy-safe interactions such as quote-entry, phone, email, WhatsApp, and resource clicks. These analytics events do not include the name, email address, telephone number, company name, or free-form project text entered in a quote request. The Google tag delivers the Analytics measurement code directly. Advertising storage, advertising user data, and advertising personalization are set to denied. Learn how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

Analytics storage is denied by default. You can choose “Accept analytics” or “Essential only” in the website notice and can reopen “Analytics preferences” from the footer at any time. Your choice is stored in your browser so the website can remember it. Essential website operation and quote requests remain available when analytics is declined. Campaign parameters included in the address of a submitted quote form and controlled page-content release identifiers may still be attached to that inquiry as first-party business-request metadata; this does not enable Google Analytics cookies.

We retain inquiries as reasonably needed for customer service, quotation, legal, security, and business-record purposes. Files uploaded through the quote form are scheduled for automatic deletion from cloud storage after 30 days, while the related inquiry record may be retained longer. Google Analytics retention is managed in the Analytics property and may differ from inquiry retention. To ask about your information or privacy choices, email chunning@pmpackaging-usa.com or call +1 (909) 610-7859.